Privacy Policy
1. Introduction
Welcome to Starter Sprint ("Starter Sprint", "we", "our", or "us"). Your privacy is important to us, and this Privacy Policy ("Privacy") explains how we collect, use, store, and protect your information when you use our platform.
This policy applies to all users of our website, platform, application, and other services (including startersprint.com and related subdomains).
By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.
Please also review our Terms of Service ("Terms"), which contain additional important information about how we handle your data and content.
2. Information We Collect
We collect various types of information to operate, improve, and personalize our services. This includes data you provide directly and data we collect automatically. Each category is explained in more detail below.
2.1. Account Information
We collect information you provide when you create an account or update your profile. This may include:
- Full name
- Username
- Email address
- Optional profile details or preferences
2.2. Platform Content
When using our services, you may generate or upload content. This may include:
- Text, images, or other media you submit
- Inputs and outputs related to AI features
- Any other user-generated content or project data
2.3. Communication Data
We keep a record of communications to provide support and improve our services. This may include:
- Support tickets and messages
- Emails or other messages exchanged with our team
- Surveys, feedback, or form submissions
2.4. Automatically Collected Data
We automatically collect certain technical and usage information when you access or interact with our platform. This helps us understand how our services are used, maintain security, and improve performance.
- IP address and approximate location (based on IP)
- Browser type and version
- Device type and operating system
- Dates and times of access
- Pages visited and navigation flow
- Platform interaction behavior and feature usage
- Error logs and debugging information
2.5. Payment Information
We use Paddle as our third-party payment processor to handle all payment transactions.
Please note that we do not retain any personally identifiable financial information, such as credit card numbers. All such information is provided directly by you to our third-party processor.
The payment processor's use of your personal information is governed by their privacy notice. To view Paddle's privacy notice, please visit https://www.paddle.com/legal/privacy
If you make a purchase or payment on our platform, such as for a subscription, we collect transactional information provided in connection with your purchase or payment:
- Transaction and subscription details, including the amount and date of purchase
- Billing information such as your name, email address, address and billing period
- Payment method type (e.g., credit card, PayPal)
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Understand usage patterns and user interactions
- Analyze performance and improve our services
- Deliver personalized content and features
You can manage or disable cookies through your browser settings, but doing so may impact certain features of the platform.
4. How We Use Your Information
We use the information we collect to operate, improve, and secure our platform. This includes both personal information you provide and data we collect automatically. Our key usage purposes include:
- Providing and maintaining access to our services
- Personalizing your experience and remembering your preferences
- Analyzing platform usage to improve features and performance
- Training AI models and algorithms, unless excluded by your plan (e.g., Enterprise)
- Sending essential communications like service updates or account notices
- Processing payments and managing billing
- Responding to support requests and user inquiries
- Detecting and preventing fraud, abuse, or unauthorized activity
- Ensuring platform security and reliability
- Complying with legal obligations and assisting law enforcement when required
- Enforcing our Terms of Service and protecting our rights and users
5. Data Sharing and Third-Party Services
We do not sell your personal data. However, we may share information with:
- Service Providers - We use trusted third-party vendors and APIs to support authentication, analytics, hosting, customer support, payments, and AI-powered features. These providers may process submitted data under their own privacy policies.
- Affiliates - Our subsidiaries, affiliates, or contractors working on our behalf under confidentiality agreements.
- Auditors and Advisors - Professional advisors for compliance, auditing, or legal guidance.
- Legal Authorities - When required to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers - If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that process.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access - Request access to the personal information we hold about you.
- Correction - Request updates or corrections to your personal data if it is inaccurate.
- Deletion - Ask us to delete your data, subject to any legal or contractual obligations we may have to retain it.
- Export - Request a copy of your personal information in a portable format.
- Opt-Out of Marketing - Unsubscribe from promotional communications at any time.
- Restriction - Request that we restrict the processing of your personal data in specific cases.
- Withdraw Consent - Withdraw consent for processing of your data when consent is the lawful basis for processing.
To exercise your rights, please contact us at contact@startersprint.com
7. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent - You provide explicit consent to process your data when you agree to our Privacy Policy and Terms of Service during registration.
- Contractual Necessity - We process data when necessary to fulfill a contract with you, such as providing services you've signed up for.
- Legitimate Interests - We process data for legitimate business interests, such as improving our services, provided these interests are not overridden by your rights and freedoms.
- Legal Obligation - We process data when required to comply with applicable laws, regulations, or legal requests.
By registering on our platform, you consent to the processing of your personal data as described in this Privacy Policy. For cookie-related consent, please refer the Cookies and Tracking Technologies section.
8. Data Security
We implement industry-standard security measures, including encryption, secure authentication, access controls, and regular security audits, to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection of your data. Please take special care in deciding what information you provide to the Platform.
9. Data Retention
We retain your information only as long as necessary for operational, legal, or regulatory purposes. If you delete your account, we remove associated data unless retention is required by law.
10. Data Transfer and International Users
If you are located outside of the region where we operate, please be aware that your personal data may be transferred to, processed, and stored in countries with different data protection laws than those in your home country.
11. Children's Privacy
Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe we may have collected information about your child, please contact us at contact@startersprint.com
12. Automated Decision Making and Profiling
In some cases, we may use automated decision-making, including profiling, to improve our services or personalize your experience. If such decisions significantly impact you, you will have the right to contest them.
13. Changes to This Privacy Policy
We may update this Privacy Policy as needed. If significant changes occur, we will notify you via email or platform notifications. The 'Last Updated' date at the bottom of this page will indicate the most recent revisions.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@startersprint.com